Continued...
we tried using the card today to pay a supplier only
to have it declined. Getting past the embarassment, and after getting the
run around by not knowing who to contact, which bank owns who (is it first
equity card or columbus bank and trust or synovus), was told that there is a
5-7 day hold until our bank verifies in writing the check was good. I asked
if I could have my bank contact them and get resolved today, and they said
no, it is their policy to wait 5-7 days. I asked for a supervisor. I only
got as far as a call center supervisor. I asked for someone in their
business, as an officer I could speak with. I got nowhere and they continued
to repeat the same thing over and over. I could write or fax them with my
complaint.
I hunted around and found that they are located in Columbus Georgia, but
First Equity was not listed in their directory. I asked another supervisor
when calling a different number if I could be put in contact with a business
person, not someone on the call center side of the house. Again, I was
declined. They would not provide any information on the company, where they
were located, any people I could speak with. My gosh. I have been in
business 29 years. I have called reputable companies and been able to speak
with senior management; be it Boeing, MasterCard, Anheuser Busch, Northwest
Airlines. Every company makes their executives known and available. This
company appears to be tetering on the edge of bad busines practices, even if
legal.
I am registering a complaint with the Georgia Attorney General Office
tomorrow, as well as the Columbus BBB, VISA and my local media, which i
believe may be interested in investigating this company.
I have sent an email asking to cancel our card, which has a credit balance
on it, but again, we cant charge anything. Have you ever heard anything so
ludicrous? I am also mailing them and calling them.
I also left a respectful message for the person that responded to the posts
in this site. Let's see if he will call me back. Thank you all for
contributing to this website.
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