Avoiding Credit and Charge Card
Fraud
A thief goes through trash to
find discarded receipts or carbons, and then uses your account numbers
illegally.
A dishonest clerk makes an extra
imprint from your credit or charge card and uses it to make personal
charges.
You respond to a mailing asking
you to call a long distance number for a free trip or bargain-priced
travel package. You're told you must join a travel club first and you're
asked for your account number so you can be billed. The catch! Charges
you didn't make are added to your bill, and you never get your trip.
Credit and charge card fraud costs cardholders and
issuers hundreds of millions of dollars each year. While theft is the most
obvious form of fraud, it can occur in other ways. For example, someone
may use your card number without your knowledge.
It's not always possible to prevent credit or charge
card fraud from happening. But there are a few steps you can take to make
it more difficult for a crook to capture your card or card numbers and
minimize the possibility.
Guarding Against Fraud
Here are some tips to help protect yourself from credit and charge card
fraud.
Do:
- Sign your cards as soon as they arrive.
- Carry your cards separately from your wallet, in a zippered
compartment, a business card holder, or another small pouch.
- Keep a record of your account numbers, their expiration dates, and
the phone number and address of each company in a secure place.
- Keep an eye on your card during the transaction, and get it back as
quickly as possible.
- Void incorrect receipts.
- Destroy carbons.
- Save receipts to compare with billing statements.
- Open bills promptly and reconcile accounts monthly, just as you
would your checking account.
- Report any questionable charges promptly and in writing to the card
issuer.
- Notify card companies in advance of a change in address.
Don't:
- Lend your card(s) to anyone.
- Leave cards or receipts lying around.
- Sign a blank receipt. When you sign a receipt, draw a line through
any blank spaces above the total.
- Write your account number on a postcard or the outside of an
envelope.
- Give out your account number over the phone unless you're making the
call to a company you know is reputable. If you have questions about a
company, check it out with your local consumer protection office or
Better Business Bureau.
Reporting Losses and Fraud
If you lose your credit or charge cards or if you realize they've been
lost or stolen, immediately call the issuer(s). Many companies have
toll-free numbers and 24-hour service to deal with such emergencies. By
law, once you report the loss or theft, you have no further responsibility
for unauthorized charges. In any event, your maximum liability under
federal law is $50 per card.
If you suspect fraud, you may be asked to sign a
statement under oath that you did not make the purchase(s) in question.
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